Privacy Policy
Last updated: 26 September 2026. This Privacy Policy explains how information may be handled when you visit godzillazone.com, contact guest services, submit an enquiry or otherwise interact with this website. The policy is intended to provide clear information about categories of data, purposes of processing, retention, security and individual rights. It should be read together with the separate data-rights and cookies policy available on this site.
1. Information you provide
When you contact us, you may provide your name, email address, telephone number, preferred dates, room interests, event details, accessibility requirements or other information included in your message. You should avoid sending payment-card data, identity documents, health records or other sensitive information through an ordinary website enquiry unless a secure channel has specifically been provided for that purpose.
2. Technical information
Standard web infrastructure may record limited technical data needed to deliver and protect a website. Depending on hosting configuration, this can include IP address, browser type, device type, approximate time of access, requested page, referring page, language preference and diagnostic information. Such records may be used for security, reliability, fraud prevention, troubleshooting and aggregate performance measurement.
3. Purposes of processing
Information may be processed to answer enquiries, provide requested information, support reservation-related communication, manage event questions, respond to accessibility requests, improve website usability, protect systems, meet legal obligations and establish or defend legal claims. Where consent is the appropriate legal basis, consent can be withdrawn for future processing.
4. Legal bases
Where European data-protection law applies, processing may rely on consent, steps taken at your request before entering into a contract, performance of a contract, compliance with a legal obligation, or legitimate interests such as maintaining a secure and functional website and responding to genuine enquiries. Legitimate interests are assessed against the rights and reasonable expectations of affected individuals.
5. Sharing and service providers
Information may be shared with service providers that support hosting, security, communications, reservations, event administration or professional advice where necessary for the relevant purpose. Providers should receive only the information needed for their role and should be subject to appropriate confidentiality and data-protection obligations. Information may also be disclosed when required by law, court order or a valid request from an authorized public authority.
6. International transfers
If information is transferred outside the jurisdiction in which it was collected, appropriate safeguards should be used when required. Depending on the destination and applicable law, these safeguards can include adequacy decisions, standard contractual clauses or other recognized transfer mechanisms.
7. Retention
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including the time needed to answer a request, maintain relevant records, resolve disputes, comply with legal duties and protect legitimate interests. Retention periods may differ according to the type of record and the applicable legal requirements.
8. Security
Reasonable administrative, technical and organizational measures are used to protect information against accidental loss, unauthorized access, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so visitors should use appropriate caution and avoid sending highly sensitive information through standard enquiry forms.
9. Children
This website is intended to provide general hotel information and is not designed to collect personal information directly from children. A parent or guardian who believes a child has submitted personal information without appropriate authorization may contact us so the matter can be reviewed.
10. Your choices and rights
Depending on applicable law, you may have rights to request access, correction, deletion, restriction, portability or objection, and to withdraw consent where consent is relied upon. You may also have the right to complain to a relevant supervisory authority. Verification may be required before a request can be completed in order to protect personal information from unauthorized disclosure.
11. Updates
This policy may be updated to reflect changes in the website, services, legal requirements or operational practices. The date at the top of the policy identifies the latest published version. Material changes may be highlighted on the site where appropriate.
12. Contact
Privacy questions can be sent to support@godzillazone.com or by post to Guest Services, 18 Rue des Arcades, 1000 Brussels, Belgium.